Wednesday, 11 June 2008

IT trouble

There area a new bunch of rules for making up passwords which we have to adhere to now. Everyone has had to change their password to their computer last week. Becks came in this morning and was having trouble remembering her password and was eventually blocked-out after three goes. She phoned IT who asked her to get someone to request a “password reset” by e-mail, which I did for her. Eventually they replied with a new password, “yellow12”. I passed this on to Becks, and because they were so specific I reminded her that it was case-sensitive. She tried this 3 times and got blocked out again. I e-mailed IT back and they told her to try again with “yellow12”. It didn’t work again, so we phoned them back and explained what was happening. I had checked that she had made it all lower-case. Eventually we heard the IT guy at the next desk, to the woman we were talking to, shout over “That needs to be a capital Y”. They had e-mailed us over a password which they hadn’t made case-sensitive. We tried “Yellow12” (with a capital Y) and it was fine.


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Carla said...

It's amazing how much the IT people complain about people making simple mistakes. Then they go and do the same themselves.