Wednesday, 10 October 2007

IT Problems

When Russell came into the office this morning his machine was beeping constantly when he turned it on. Ii just assumed he was leaning on the keyboard, but he wasn’t. So he asked me why his machine should be beeping and I took a quick look. Meanwhile, one of the Steve’s who sits opposite him reckoned that it sounded like a major hardware fault, like the motherboard, and that it could explode at any moment. I couldn’t figure it out, so I called IT. We have a spare machine since Neil left, so I got Russell to work on that one. Half an hour or so later Matt from IT came up, tried it out, and as I suspected took the machine away. We expected that we would just get a replacement machine when one became available. A little later though he sent an e-mail saying that it had booted up fine downstairs and he was bringing it up to try again. He tried it back up here and it still beeped continuously. He figured it must be the keyboard, so we booted it without the keyboard and it worked. He said he’d get a new keyboard. I started looking at the keyboard and found there was a bit of silver foil (possibly from a chocolate wrapper) wedged in the keyboard, underneath a couple of keys. I prized it out with a bent paper-clip and tried rebooting the machine. This time there was no noise, and it booted up fine. I rang the IT guy back to tell him it was all fine now. I could hear them all laughing in the IT department when I told them it was just a piece of silver foil, and that I’d banned Russell from eating chocolate in the office again.

1 comment:

Skinny Dave said...

Out IT department are crap. We end up fixing our own machines. The money they are on as well, someone needs to look into it.